Starbucks has started its consumption-based seating initiative in Mainland China since February 22, ending its 'third space' free lounge policy. While the new rules are not strict orders, a female customer in Shanghai was affected by frequent reminders to place an order during a meeting, leading to debate.
According to information, Starbucks conducted a one-day experiment in a store in Shanghai. They found that long-term use of seats by customers for meetings or discussions was common, thus deciding to implement the new rule. Some customers support this approach, finding it long overdue, while others believe that the company is drifting away from its previously promoted inclusive and open image.
A female customer who was interviewed expressed her feelings. She believed that there were enough seats in the store for the meeting, but the staff's repeated disturbances made her feel uncomfortable. While she acknowledged that businesses should prioritize revenue, the frequent reminders made customers feel pushed away. Related news: Starbucks China | Starting from tomorrow, consumption-based seating will be implemented in stores with signs placed inside.