As a professional institution, the store had a duty to verify the situation. Legal experts pointed out that a 13-year-old is considered a person of limited civil capacity and exceeded their reasonable understanding in handling such valuable assets. Therefore, the store should have exercised due diligence and could not simply rely on the girl's word without verification.
The parents protested strongly, stating that the transaction was completely invalid and demanded the return of the gold. After the market supervision bureau's intervention, the two parties reached a resolution. The bureau also stated that it would handle the related cases legally.