A woman from Zhejiang faced an unusual ride-hailing experience when returning to Hangzhou from a concert in Shanghai:
The driver claimed to be exhausted and asked her family member, who had just undergone surgery, to take over the driving. Despite the passenger's tiredness, the driver slept in the passenger seat for over an hour before charging the full fare upon arrival. This prompted public debate.
On the evening of October 17, Ms. Xiao Zheng and her family booked a ride through Didi. After the concert, the driver stopped at a charging station and recharged his vehicle for nearly an hour before resuming the journey on the highway. After driving for about 5 minutes, the driver suddenly claimed to be too tired to continue and asked if anyone had a driver's license, forcing them to take over the driving. The driver napped in the front seat for about an hour and a half.
The platform initially only offered a 20 yuan coupon for the fare. Ms. Xiao Zheng and her family were extremely dissatisfied with this resolution. Not only did the driver charge the full fare, but he also required them to pay half of the toll fees. The professional misconduct led to the platform's official customer service taking notice and penalizing the driver, as well as restoring the full fare.