The new Building Maintenance Support and Services Council will operate on a non-profit basis but recover costs through a user-pays model, according to Financial Secretary Paul Chan. The council will assist building owners throughout the repair process, handling tendering and evaluation for a fee. Chan indicated that the fees would vary according to the work's scope and could cost several thousand dollars per flat. For those in older districts, the government can provide subsidies, while wealthier owners may prioritize professional guidance. "We understand that Hong Kong has many old districts, and some buildings are quite old," Chan said. "Many elderly people live there, and they may not be able to fully afford the fees. So in these areas, the government can provide some subsidies." The government has allocated HK$300 million for the initiative, including HK$100 million for start-up capital and HK$200 million for subsidies. A pre-screened list of professionals and contractors, described by Chan as government-checked, will be available for owners to choose from. The new body is expected to commence operations by the end of the year, with recruitment for a chief executive already underway.

Chan further elaborated on the planned service, noting that many elderly residents in older districts might struggle financially, thus highlighting the provision of subsidies where necessary. Better-off owners, on the other hand, would benefit more from professional guidance rather than financial assistance. This approach is designed to ensure that all building owners have access to reliable and affordable repair services. The establishment of this council reflects the government's ongoing efforts to address the challenges associated with maintaining older residential buildings in Hong Kong.